Privacy Policy — Love Moving Equipment (LME)
Last updated: October 15, 2025
Love Moving Equipment (“LME,” “we,” “us,” “our”) provides oversize-load pilot/escort services. This Privacy Policy explains what we collect, how we use it, and your choices.
Information We Collect
- Contact & business details: name, company, phone, email, role/title.
- Job & logistics details: pickup/delivery locations, dates/times, load dimensions (L×W×H), permit numbers, route notes, gate codes, Google Maps pins, photos/PDFs you send.
- Communications: messages you send via web forms, email, phone, or SMS.
- Website & device data: IP address, browser type, pages visited, and general location (via cookies/analytics).
- Operational records: service confirmations, invoices, and compliance notes (e.g., proof of service).
How We Use Information
- Dispatch & customer support: quoting, scheduling, routing, move updates, and post-move follow-ups.
- Safety & compliance: documenting route constraints and coordination with permit requirements.
- Business operations: billing, accounting, preventing fraud/abuse, improving our services.
- Legal: meeting legal obligations, enforcing terms, responding to lawful requests.
SMS & Messaging
By providing your mobile number and opting in (via web form or by texting our business number), you agree to receive SMS messages from LME related to dispatch coordination, quotes, and customer support.
Eligibility: By participating, you confirm you are the owner or authorized user of the mobile number provided.
Message scope: customer-initiated conversations and service-related updates (e.g., ETA, staging, gate access, route notes).
Message frequency: may vary depending on your job activity.
Charges: Message and data rates may apply.
Opt-out: reply STOP to any message to opt out.
Help: reply HELP, call (916) 530-2525, or email info@lovemovingeq.com.
Privacy: See our Privacy Policy at https://www.lovemovingeq.com/privacy. SMS consent is not shared with third parties or affiliates.
Sharing Information
We do not sell your personal information. We may share limited data with:
- Service providers (e.g., website hosting, email/SMS platforms, analytics) under contract to process data on our behalf.
- Compliance & safety partners as needed to coordinate a move (example: permit service provider if you ask us to assist).
- Legal/dispute resolution when required by law or to protect our rights, users, and the public.
Cookies & Analytics
We use cookies and similar tech for essential site functions and to understand site traffic. You can control cookies in your browser settings. If we use analytics tools (e.g., Google Analytics), they collect usage data in line with their policies.
Data Retention
We retain records only as long as necessary for dispatch, operations, legal, and audit purposes. When no longer needed, we delete or de-identify information per our retention practices.
Security
We use administrative, technical, and physical safeguards appropriate for the data we handle. No method of transmission or storage is 100% secure.
Your Choices & Rights
- Access/Update/Deletion: contact us to access, correct, or delete your data (subject to legal exceptions).
- Marketing/SMS: reply STOP to opt out of SMS; contact us to update communication preferences.
- California (CCPA/CPRA): California residents may request access, deletion, and knowledge of “personal information” categories we collect and disclose. We do not sell personal information. Submit requests using the contact info below; we will verify your identity.
Children’s Privacy
Our services are for business use by adults; we do not knowingly collect information from children under 16.
Changes to This Policy
We may update this Privacy Policy. We’ll post the new date at the top of this page.
Contact Us
Love Moving Equipment (LME)
Based in Loomis, CA • Serving Greater Sacramento & Statewide CA
Phone: (916) 530-2525
Email: https://www.lovemovingeq.com/contact
Website: https://www.lovemovingeq.com